Privacy Policy and Complaints Procedure
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Privacy Policy and Complaints Procedure
Introduction
Thisdocumentreferstopersonaldata, which is defined as informationconcerninganylivingperson (a naturalpersonwhohereafterwill be calledthe Data Subject) that is not already in thepublic domain.
The General Data ProtectionRegulation (GDPR) seekstoprotectandenhancetherights of datasubjects. Theserightscoverthesafeguarding of personaldata, protectionagainsttheunlawfulprocessing of personaldataandtheunrestrictedmovement of personaldatawithinthe EU. Itshould be notedthat GDPR does not applytoinformationalready in thepublic domain.
BRIDGE HEALTH TRAVEL LTD.is pleasedtoprovidethefollowingPrivacyNotice:
Personal Data
BRIDGE HEALTH TRAVEL LTD.usestheinformationcollectedfromyoutoprovidequotations, maketelephonecontactandtoemailyou marketing informationwhichBRIDGE HEALTH TRAVEL LTD.believesmay be of interesttoyouandyourbusiness. InyoumakinginitialcontactyouconsenttoBRIDGE HEALTH TRAVEL LTD.maintaining a marketing dialoguewithyouuntilyoueitheroptout (whichyou can do at anystage) orwedecidetodesist in promotingourservices. BRIDGE HEALTH TRAVEL LTD.alsoacts on behalf of itsclients in thecapacity of dataprocessor. Whenworkingexclusively as a dataprocessor, BRIDGE HEALTH TRAVEL LTD.will be acting on theinstruction of itsclient, andwillwork hard toensurethattheclient is fully GDPR compliant.
Somepersonaldatamay be collectedaboutyoufromtheformsandsurveysyoucomplete, fromrecords of ourcorrespondenceandphonecallsanddetails of yourvisitstoourwebsite, including but not limitedtopersonallyidentifyinginformationlike Internet Protocol (IP) addresses. BRIDGE HEALTH TRAVEL LTD.mayfrom time to time usesuchinformationtoidentifyitsvisitors. BRIDGE HEALTH TRAVEL LTD.mayalsocollectstatisticsaboutthebehaviour of visitorstoitswebsite.
BRIDGE HEALTH TRAVEL LTD.’ websiteusescookies, which is a string of informationthat a websitestores on a visitor’scomputer, andthatthevisitor’s browser providestothewebsiteeach time thevisitorreturns. OurwebsiteusescookiestohelpBRIDGE HEALTH TRAVEL LTD.identifyandtrackvisitorsandtheirwebsiteaccesspreferences. BRIDGE HEALTH TRAVEL LTD.websitevisitorswho do not wishtohavecookiesplaced on theircomputersshould set theirbrowserstorefusecookiesbeforeusingBRIDGE HEALTH TRAVEL LTD.’swebsite.
AnyinformationBRIDGE HEALTH TRAVEL LTD.holdsaboutyouandyourbusinessencompassesallthedetailsweholdaboutyouandanysalestransactionsincludinganythird-partyinformationwehaveobtainedaboutyoufrompublicsourcesandourownsupplierssuch as creditreferencingagencies.
BRIDGE HEALTH TRAVEL LTD.willonlycollecttheinformationneededsothat it can provideyouwith marketing andconsultingservices, thisagencydoes not sellor broker yourdata, althoughcoincidentallytheremay be timeswhenyourinformationcould be contained in datathatBRIDGE HEALTH TRAVEL LTD.haspurchasedfrom a third-partylist broker, on behalf of a client.
Legal basisforprocessinganypersonaldata
TomeetBRIDGE HEALTH TRAVEL LTD.’ contractualobligationstoclientsandtoalsorespondto marketing enquiries.
LegitimateinterestspursuedbyBRIDGE HEALTH TRAVEL LTD.and/oritsclients
Topromotethe marketing andconsultingservicesofferedbyBRIDGE HEALTH TRAVEL LTD.and/orto market theservicesand/orproductsofferedbyBRIDGE HEALTH TRAVEL LTD.’ existingclients.
Consent
Through agreeingtothisprivacynoticeyouareconsentingtoBRIDGE HEALTH TRAVEL LTD.processingyourpersonaldataforthepurposesoutlined. You can withdrawconsent at any time byemailing info@bridgehealthtravel.com orwritingto us, seelastsectionforfullcontactdetails.
Disclosure
BRIDGE HEALTH TRAVEL LTD.may on occasionspassyourPersonal Information tothirdpartiesexclusivelytoprocesswork on itsbehalf. BRIDGE HEALTH TRAVEL LTD.requiresthesepartiestoagreetoprocessthisinformationbased on ourinstructionsandrequirementsconsistentwiththisPrivacyNoticeand GDPR.
BRIDGE HEALTH TRAVEL LTD.do not broker orpass on informationgainedfromyourengagementwiththeagencywithoutyourconsent. However, BRIDGE HEALTH TRAVEL LTD.maydiscloseyourPersonal Information tomeet legal obligations, regulationsorvalidgovernmentalrequest. TheagencymayalsoenforceitsTermsandConditions, includinginvestigatingpotentialviolations of itsTermsandConditionstodetect, preventormitigatefraudorsecurityortechnicalissues; ortoprotectagainstimminentharmtotherights, propertyorsafety of BRIDGE HEALTH TRAVEL LTD., itsclientsand/orthewidercommunity.
RetentionPolicy
BRIDGE HEALTH TRAVEL LTD.willprocesspersonaldataduringtheduration of anycontractandwillcontinuetostoreonlythepersonaldataneededforbetween a minimum of fiveanduptotwentyyearsafterthecontract has expiredtomeetany legal obligations.
Datastorage
Data is held in UK usingdifferent (multiple) servers. BRIDGE HEALTH TRAVEL LTD.does not storepersonaldataoutsidethe EEA.
Yourrights as a datasubject
At anypointwhilstBRIDGE HEALTH TRAVEL LTD.is in possession of orprocessingyourpersonaldata, alldatasubjectshavethefollowingrights:
• Right of access– youhavetherighttorequest a copy of theinformationthatweholdaboutyou.
• Right of rectification– youhave a righttocorrectdatathatweholdaboutyouthat is inaccurateorincomplete.
• Right to be forgotten– in certaincircumstancesyou can askforthedataweholdaboutyouto be erasedfromourrecords.
• Right torestriction of processing– wherecertainconditionsapplyyouhave a righttorestricttheprocessing.
• Right of portability– youhavetherighttohavethedataweholdaboutyoutransferredtoanotherorganisation.
• Right toobject– youhavetherighttoobjecttocertaintypes of processingsuch as direct marketing.
• Right toobjecttoautomatedprocessing, includingprofiling– youalsohavetheright not to be subjecttothe legal effects of automatedprocessingorprofiling.
IfBRIDGE HEALTH TRAVEL LTD.refusesyourrequestunderrights of access, wewillprovideyouwith a reason as towhy, whichyouhavetherighttolegallychallenge.
BRIDGE HEALTH TRAVEL LTD.at yourrequest can confirmwhatinformation it holdsaboutyouand how it is processed
You can requestthefollowinginformation:
• Identity andthecontactdetails of thepersonorganisation (BRIDGE HEALTH TRAVEL LTD.) that has determined how andwhytoprocessyourdata.
• Contactdetails of thedataprotectionofficer, whereapplicable.
• Thepurpose of theprocessing as well as the legal basisforprocessing.
• Iftheprocessing is based on thelegitimateinterests of BRIDGE HEALTH TRAVEL LTD.or a thirdpartysuch as one of itsclients, informationaboutthoseinterests.
• Thecategories of personaldatacollected, storedandprocessed.
• Recipient(s) orcategories of recipientsthatthedata is/will be disclosedto.
• How longthedatawill be stored.
• Details of yourrightstocorrect, erase, restrictorobjecttosuchprocessing.
• Information aboutyourrighttowithdrawconsent at any time.
• How tolodge a complaintwiththesupervisoryauthority (Data ProtectionRegulator).
• Whethertheprovision of personaldata is a statutoryorcontractualrequirement, or a requirementnecessarytoenterinto a contract, as well as whetheryouareobligedtoprovidethepersonaldataandthepossibleconsequences of failingtoprovidesuchdata.
• Thesource of personaldataif it wasn’tcollecteddirectlyfromyou.
• Anydetailsandinformation of automateddecisionmaking, such as profiling, andanymeaningfulinformationaboutthelogicinvolved, as well as thesignificanceandexpectedconsequences of suchprocessing.
Toaccesswhatpersonaldata is held, identificationwill be required
BRIDGE HEALTH TRAVEL LTD.willacceptthefollowingforms of ID wheninformation on yourpersonaldata is requested: a copy of yournational ID card, drivinglicense, passport, birthcertificateand a utilitybill not olderthanthreemonths. A minimum of onepiece of photographicID listedaboveand a supportingdocument is required. IfBRIDGE HEALTH TRAVEL LTD.is dissatisfiedwiththequality, furtherinformationmay be soughtbeforepersonaldata can be released.
Allrequestsshould be madeto info@bridgehealthtravel.comorbyphoning+44 7846 520164orwritingto us at theaddressfurtherbelow.
Complaints
Complaintsbyemailshould be sent to info@bridgehealthtravel.com detailingthebelowinformation
• Patient’s Name
• Address
• Date of Birth
• Date of Surgery
• A cleardescription of yourcomplaintandanyrelevanttimesanddates
• Details of anyrelevanthealthcareprovidersorsurgeons, medicalstaff
Otherpartieswillhavetheirowncomplaintsprocedureand it is advisableshouldyouhave a complaintaboutthesetoaskfor a copy of theirprocedure.
Forreasons of dataprotectionandpatientconfidentiality, wewillonlyacknowledgereceipt of thecomplaintbyemail. Response/s will be sent in writingbyemailwherepossible, but mayalso be sent via post, andsothepatient’saddresswill be required. Wemayalsorequirefurtherinformationforverificationpurposes.
Complaintsfrom an authorisedrepresentative can only be acceptedwiththewrittenconsent of thepatientconcerned.
Stage 1
A writtenacknowledgementwill be sent within 3 workingdays
Wewillundertake an immediateinvestigationintothecommentsprovidedand, onceallrelevantmedicalrecordsandreportshavebeencompiled, wewillcarryout a review. Itmayalso be necessarytotakeadvicefromotherClinicalSpecialistswithinBRIDGE.
On completion of theinvestigationreview, thecomplainantwillreceive a letter, within 20 workingdays of receivingthecomplaint. (Thistimescaledoes not includeWeekendsor Bank Holidays). Thisletterwillcontain a fullwrittenaccount of theoutcome of theinvestigation, an apologyforanydeficiencies, and an explanation of remedialactiontaken.
On anyoccasionswhen a writtenresponsecannot be providedwithinthistimescale, wewillinformthepatient of thestatus of thecomplaint at a minimum of 20 workingdayintervalsandaimtoreach a timelyconclusion.
A complaintshould be made as soon as possibleandwithin 6 months of thedate of theevent, which is thesubject of thecomplaint, or as soon as thematterfirstcametotheattention of thecomplainant.
Patientsseekingtoclarifycommentsmade, shouldwrite as soon as possibleaftertheresponse at Stage 1and a furtherresponsewill be providedwithin 20 workingdays.
Stage 2
If, followingreceipt of the final responsefromtheClinicDirector, a patientwishestoseek a review of Stage 1 they shouldwritetotheStage 2 ComplaintsReview Manager at thesameaddress.
Thisrequestshould be madewithin 4 months of the final writtenresponse, statingthereasonwhy they are not satisfiedwiththeStage 1 handling of thecomplaint.
A writtenacknowledgementwill be sent within 3 workingdays (unless a fullreply can be sent within 5 workingdays).
TheComplaintsReview Manager willundertake an immediatereviewintotheoutcomeprovided at Stage 1 bytheClinicDirector.
TheStage 2 ComplaintsReview Manager willrespond, followingreview, within 20 workingdays of receivingtheletter, toconfirmthedecisionsandactionstakenbytheComplaints Manager ortooffer an alternateresolution.
Wheretheinvestigation is still in progressand a decision has not beenmade, theComplaintsReview Manager willsend a letterexplainingthereasonforthedelaytothecomplainant, at a minimum every 20 workingdays.
FQ About Gastric Balloon Clinic in Antalya / Turkey
The cost of gastric sleeve surgery varies depending on the country and clinic. In the UK, private gastric sleeve surgery ranges from £8,000 to £12,000. The procedure is also available on the NHS for eligible patients who meet specific criteria, such as having a BMI over 40.
What is the procedure of a full-body lift in Turkey?Before the surgery in Antalya - TurkeyThe journey to undergo a full-body lift in Turkey begins with a comprehensive consultation with a board-certified plastic surgeon. The initial consultation helps the patient to understand their eligibility, risks, complications, and anticipated results with the surgery. If the surgeon deems the patient to be fit for the procedure, the date of the surgery is scheduled. Depending on the patient’s condition, the... +More
What is the Allurion Swallowable Gastric Balloon?The Allurion Swallowable Gastric Balloon (Allurion Elipse Gastric Balloon) is the world's first endoscopy- and anesthesia-free gastric balloon. It offers the same effects and mechanism as other gastric balloons. The first gastric balloons were introduced in the 1980s for weight loss purposes. The placement, inflation, and removal of traditional endoscopic gastric balloons required anesthesia and endoscopy. In the 2010s, the Elipse swallowable gastric balloon was... +More
Turkey has become a hub for medical tourism, particularly in the field of bariatric surgeries like gastric sleeve and gastric balloon procedures. The country offers advanced medical technologies, skilled surgeons, and competitive pricing, making it an attractive destination for those seeking weight loss surgeries. With a large number of hospitals and clinics in major cities like Istanbul, Antalya, and Izmir, patients from all over the world choose Turkey for their gastric procedures, often pairing their surgery... +More
After around 7 to 8 weeks you should be able to resume a normal solid food diet. Your gastric sleeve will allow you to eat almost any type or texture of food. You should aim for three well balanced meals each day. Your calorie intake should be between 1000 and 1200kcal per-day. Bariatric Surgery Turkey Price For more details in our article, Will I ever eat normal again after gastric sleeve where you will find all the information about Will I ever eat normal again after gastric sleeve please contact us. Will I... +More
While many patients experience positive outcomes, there are also horror stories associated with gastric sleeve surgery. These often involve complications like severe infections, leaks, or malnutrition. Some patients report long-term side effects like chronic pain or emotional distress. These stories underscore the importance of thorough research and realistic expectations when undergoing bariatric surgery.
The death rate for gastric sleeve surgery in Turkey is extremely low, with rates similar to those in Western countries. With advancements in laparoscopic surgery and highly trained bariatric surgeons, the mortality rate is estimated to be less than 0.1%. Most complications are manageable and arise from issues such as leaks or infections.
Abdominal etching is a liposuction procedure that claims to sculpt and enhance the appearance of your waistline and create six-pack abs. Safety: This procedure is considered low risk, but there is the risk of side effects, such as uneven contouring, excessive swelling, and infection. Bariatric Surgery Turkey Price For more details in our article, Is 6 pack surgery safe? in Antalya where you will find all the information about Is 6 pack surgery safe? in Antalya please contact us. Is 6 pack surgery safe? in Antalya... +More
The Allurion Balloon is not yet widely available on the NHS, though some private clinics in the UK offer it. This non-invasive procedure is an attractive option for individuals seeking a temporary weight-loss solution without the risks associated with surgery.
In the UK, slimming tablets are commonly prescribed or available over the counter to aid weight loss. Medications like Orlistat help block the absorption of fat, while appetite suppressants target hunger. These medications are often combined with lifestyle changes for better long-term results.
Before and after photos from patients who have undergone the 6-month gastric balloon procedure often show significant weight loss. Many patients report losing 20-30% of their excess body weight within six months. The procedures success, however, depends on the patients ability to follow a healthy diet and exercise regimen after the balloon is removed.
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5 Years of Helping 15,000+ People Change Their Lives
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£ 1580£ 1450GASTRIC BALLOON PROCEDURE PACKAGEGive a call to learn more about what’s included and to come up with a tailored plan if you need unique accommodations that are not listed below.
- Airport
- Hotel
- Hospital transfer
- The balloon is placed via endoscopy, the procedure takes 15-20 minutes and you are discharged after 2-3 hours. It is enough to stay here for 1 night.
- Blood samples & x-rays
- 5 year follow up
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£ 2750£ 2550GASTRIC SLEEVE PACKAGEGASTRIC SLEEVE PACKAGE COST TURKEY / ANTALYA
Give a call to learn more about what’s included and to come up with a tailored plan if you need unique accommodations that are not listed below.- Airport
- Hotel
- Hospital transfer
- 4 day stay at hospital
- Blood samples & x-rays
- 5 year follow up
-
£ 3100£ 2900MINI GASTRIC BYPASS PACKAGEMINI GASTRIC BYPASS PACKAGE TURKEY
Give a call to learn more about what’s included and to come up with a tailored plan if you need unique accommodations that are not listed below.- Airport
- Hotel
- Hospital transfer
- 4 day stay at hospital
- Blood samples & x-rays
- 5 year follow up
