Privacy Policy and Complaints Procedure
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Privacy Policy and Complaints Procedure
Introduction
Thisdocumentreferstopersonaldata, which is defined as informationconcerninganylivingperson (a naturalpersonwhohereafterwill be calledthe Data Subject) that is not already in thepublic domain.
The General Data ProtectionRegulation (GDPR) seekstoprotectandenhancetherights of datasubjects. Theserightscoverthesafeguarding of personaldata, protectionagainsttheunlawfulprocessing of personaldataandtheunrestrictedmovement of personaldatawithinthe EU. Itshould be notedthat GDPR does not applytoinformationalready in thepublic domain.
BRIDGE HEALTH TRAVEL LTD.is pleasedtoprovidethefollowingPrivacyNotice:
Personal Data
BRIDGE HEALTH TRAVEL LTD.usestheinformationcollectedfromyoutoprovidequotations, maketelephonecontactandtoemailyou marketing informationwhichBRIDGE HEALTH TRAVEL LTD.believesmay be of interesttoyouandyourbusiness. InyoumakinginitialcontactyouconsenttoBRIDGE HEALTH TRAVEL LTD.maintaining a marketing dialoguewithyouuntilyoueitheroptout (whichyou can do at anystage) orwedecidetodesist in promotingourservices. BRIDGE HEALTH TRAVEL LTD.alsoacts on behalf of itsclients in thecapacity of dataprocessor. Whenworkingexclusively as a dataprocessor, BRIDGE HEALTH TRAVEL LTD.will be acting on theinstruction of itsclient, andwillwork hard toensurethattheclient is fully GDPR compliant.
Somepersonaldatamay be collectedaboutyoufromtheformsandsurveysyoucomplete, fromrecords of ourcorrespondenceandphonecallsanddetails of yourvisitstoourwebsite, including but not limitedtopersonallyidentifyinginformationlike Internet Protocol (IP) addresses. BRIDGE HEALTH TRAVEL LTD.mayfrom time to time usesuchinformationtoidentifyitsvisitors. BRIDGE HEALTH TRAVEL LTD.mayalsocollectstatisticsaboutthebehaviour of visitorstoitswebsite.
BRIDGE HEALTH TRAVEL LTD.’ websiteusescookies, which is a string of informationthat a websitestores on a visitor’scomputer, andthatthevisitor’s browser providestothewebsiteeach time thevisitorreturns. OurwebsiteusescookiestohelpBRIDGE HEALTH TRAVEL LTD.identifyandtrackvisitorsandtheirwebsiteaccesspreferences. BRIDGE HEALTH TRAVEL LTD.websitevisitorswho do not wishtohavecookiesplaced on theircomputersshould set theirbrowserstorefusecookiesbeforeusingBRIDGE HEALTH TRAVEL LTD.’swebsite.
AnyinformationBRIDGE HEALTH TRAVEL LTD.holdsaboutyouandyourbusinessencompassesallthedetailsweholdaboutyouandanysalestransactionsincludinganythird-partyinformationwehaveobtainedaboutyoufrompublicsourcesandourownsupplierssuch as creditreferencingagencies.
BRIDGE HEALTH TRAVEL LTD.willonlycollecttheinformationneededsothat it can provideyouwith marketing andconsultingservices, thisagencydoes not sellor broker yourdata, althoughcoincidentallytheremay be timeswhenyourinformationcould be contained in datathatBRIDGE HEALTH TRAVEL LTD.haspurchasedfrom a third-partylist broker, on behalf of a client.
Legal basisforprocessinganypersonaldata
TomeetBRIDGE HEALTH TRAVEL LTD.’ contractualobligationstoclientsandtoalsorespondto marketing enquiries.
LegitimateinterestspursuedbyBRIDGE HEALTH TRAVEL LTD.and/oritsclients
Topromotethe marketing andconsultingservicesofferedbyBRIDGE HEALTH TRAVEL LTD.and/orto market theservicesand/orproductsofferedbyBRIDGE HEALTH TRAVEL LTD.’ existingclients.
Consent
Through agreeingtothisprivacynoticeyouareconsentingtoBRIDGE HEALTH TRAVEL LTD.processingyourpersonaldataforthepurposesoutlined. You can withdrawconsent at any time byemailing info@bridgehealthtravel.com orwritingto us, seelastsectionforfullcontactdetails.
Disclosure
BRIDGE HEALTH TRAVEL LTD.may on occasionspassyourPersonal Information tothirdpartiesexclusivelytoprocesswork on itsbehalf. BRIDGE HEALTH TRAVEL LTD.requiresthesepartiestoagreetoprocessthisinformationbased on ourinstructionsandrequirementsconsistentwiththisPrivacyNoticeand GDPR.
BRIDGE HEALTH TRAVEL LTD.do not broker orpass on informationgainedfromyourengagementwiththeagencywithoutyourconsent. However, BRIDGE HEALTH TRAVEL LTD.maydiscloseyourPersonal Information tomeet legal obligations, regulationsorvalidgovernmentalrequest. TheagencymayalsoenforceitsTermsandConditions, includinginvestigatingpotentialviolations of itsTermsandConditionstodetect, preventormitigatefraudorsecurityortechnicalissues; ortoprotectagainstimminentharmtotherights, propertyorsafety of BRIDGE HEALTH TRAVEL LTD., itsclientsand/orthewidercommunity.
RetentionPolicy
BRIDGE HEALTH TRAVEL LTD.willprocesspersonaldataduringtheduration of anycontractandwillcontinuetostoreonlythepersonaldataneededforbetween a minimum of fiveanduptotwentyyearsafterthecontract has expiredtomeetany legal obligations.
Datastorage
Data is held in UK usingdifferent (multiple) servers. BRIDGE HEALTH TRAVEL LTD.does not storepersonaldataoutsidethe EEA.
Yourrights as a datasubject
At anypointwhilstBRIDGE HEALTH TRAVEL LTD.is in possession of orprocessingyourpersonaldata, alldatasubjectshavethefollowingrights:
• Right of access– youhavetherighttorequest a copy of theinformationthatweholdaboutyou.
• Right of rectification– youhave a righttocorrectdatathatweholdaboutyouthat is inaccurateorincomplete.
• Right to be forgotten– in certaincircumstancesyou can askforthedataweholdaboutyouto be erasedfromourrecords.
• Right torestriction of processing– wherecertainconditionsapplyyouhave a righttorestricttheprocessing.
• Right of portability– youhavetherighttohavethedataweholdaboutyoutransferredtoanotherorganisation.
• Right toobject– youhavetherighttoobjecttocertaintypes of processingsuch as direct marketing.
• Right toobjecttoautomatedprocessing, includingprofiling– youalsohavetheright not to be subjecttothe legal effects of automatedprocessingorprofiling.
IfBRIDGE HEALTH TRAVEL LTD.refusesyourrequestunderrights of access, wewillprovideyouwith a reason as towhy, whichyouhavetherighttolegallychallenge.
BRIDGE HEALTH TRAVEL LTD.at yourrequest can confirmwhatinformation it holdsaboutyouand how it is processed
You can requestthefollowinginformation:
• Identity andthecontactdetails of thepersonorganisation (BRIDGE HEALTH TRAVEL LTD.) that has determined how andwhytoprocessyourdata.
• Contactdetails of thedataprotectionofficer, whereapplicable.
• Thepurpose of theprocessing as well as the legal basisforprocessing.
• Iftheprocessing is based on thelegitimateinterests of BRIDGE HEALTH TRAVEL LTD.or a thirdpartysuch as one of itsclients, informationaboutthoseinterests.
• Thecategories of personaldatacollected, storedandprocessed.
• Recipient(s) orcategories of recipientsthatthedata is/will be disclosedto.
• How longthedatawill be stored.
• Details of yourrightstocorrect, erase, restrictorobjecttosuchprocessing.
• Information aboutyourrighttowithdrawconsent at any time.
• How tolodge a complaintwiththesupervisoryauthority (Data ProtectionRegulator).
• Whethertheprovision of personaldata is a statutoryorcontractualrequirement, or a requirementnecessarytoenterinto a contract, as well as whetheryouareobligedtoprovidethepersonaldataandthepossibleconsequences of failingtoprovidesuchdata.
• Thesource of personaldataif it wasn’tcollecteddirectlyfromyou.
• Anydetailsandinformation of automateddecisionmaking, such as profiling, andanymeaningfulinformationaboutthelogicinvolved, as well as thesignificanceandexpectedconsequences of suchprocessing.
Toaccesswhatpersonaldata is held, identificationwill be required
BRIDGE HEALTH TRAVEL LTD.willacceptthefollowingforms of ID wheninformation on yourpersonaldata is requested: a copy of yournational ID card, drivinglicense, passport, birthcertificateand a utilitybill not olderthanthreemonths. A minimum of onepiece of photographicID listedaboveand a supportingdocument is required. IfBRIDGE HEALTH TRAVEL LTD.is dissatisfiedwiththequality, furtherinformationmay be soughtbeforepersonaldata can be released.
Allrequestsshould be madeto info@bridgehealthtravel.comorbyphoning+44 7846 520164orwritingto us at theaddressfurtherbelow.
Complaints
Complaintsbyemailshould be sent to info@bridgehealthtravel.com detailingthebelowinformation
• Patient’s Name
• Address
• Date of Birth
• Date of Surgery
• A cleardescription of yourcomplaintandanyrelevanttimesanddates
• Details of anyrelevanthealthcareprovidersorsurgeons, medicalstaff
Otherpartieswillhavetheirowncomplaintsprocedureand it is advisableshouldyouhave a complaintaboutthesetoaskfor a copy of theirprocedure.
Forreasons of dataprotectionandpatientconfidentiality, wewillonlyacknowledgereceipt of thecomplaintbyemail. Response/s will be sent in writingbyemailwherepossible, but mayalso be sent via post, andsothepatient’saddresswill be required. Wemayalsorequirefurtherinformationforverificationpurposes.
Complaintsfrom an authorisedrepresentative can only be acceptedwiththewrittenconsent of thepatientconcerned.
Stage 1
A writtenacknowledgementwill be sent within 3 workingdays
Wewillundertake an immediateinvestigationintothecommentsprovidedand, onceallrelevantmedicalrecordsandreportshavebeencompiled, wewillcarryout a review. Itmayalso be necessarytotakeadvicefromotherClinicalSpecialistswithinBRIDGE.
On completion of theinvestigationreview, thecomplainantwillreceive a letter, within 20 workingdays of receivingthecomplaint. (Thistimescaledoes not includeWeekendsor Bank Holidays). Thisletterwillcontain a fullwrittenaccount of theoutcome of theinvestigation, an apologyforanydeficiencies, and an explanation of remedialactiontaken.
On anyoccasionswhen a writtenresponsecannot be providedwithinthistimescale, wewillinformthepatient of thestatus of thecomplaint at a minimum of 20 workingdayintervalsandaimtoreach a timelyconclusion.
A complaintshould be made as soon as possibleandwithin 6 months of thedate of theevent, which is thesubject of thecomplaint, or as soon as thematterfirstcametotheattention of thecomplainant.
Patientsseekingtoclarifycommentsmade, shouldwrite as soon as possibleaftertheresponse at Stage 1and a furtherresponsewill be providedwithin 20 workingdays.
Stage 2
If, followingreceipt of the final responsefromtheClinicDirector, a patientwishestoseek a review of Stage 1 they shouldwritetotheStage 2 ComplaintsReview Manager at thesameaddress.
Thisrequestshould be madewithin 4 months of the final writtenresponse, statingthereasonwhy they are not satisfiedwiththeStage 1 handling of thecomplaint.
A writtenacknowledgementwill be sent within 3 workingdays (unless a fullreply can be sent within 5 workingdays).
TheComplaintsReview Manager willundertake an immediatereviewintotheoutcomeprovided at Stage 1 bytheClinicDirector.
TheStage 2 ComplaintsReview Manager willrespond, followingreview, within 20 workingdays of receivingtheletter, toconfirmthedecisionsandactionstakenbytheComplaints Manager ortooffer an alternateresolution.
Wheretheinvestigation is still in progressand a decision has not beenmade, theComplaintsReview Manager willsend a letterexplainingthereasonforthedelaytothecomplainant, at a minimum every 20 workingdays.
FQ About Gastric Balloon Clinic in Antalya / Turkey
Weight-loss injections such as Saxenda or Wegovy can lead to side effects like nausea, vomiting, diarrhea, constipation, and abdominal pain. In rare cases, patients may experience gallbladder issues or pancreatitis. Its important to monitor for side effects and adjust dosage as needed under medical supervision.
Sleeve surgery in the UK refers to sleeve gastrectomy, one of the most popular weight-loss surgeries. It is often recommended for individuals with severe obesity who have not had success with diet and exercise. The NHS provides this surgery for eligible patients, but private clinics also offer the procedure, often with shorter waiting times.
Saxenda Treatments in Antalya and TurkeyWhat is Saxenda?Saxenda is an FDA-approved medication for chronic weight management. It mimics a hormone that targets areas of the brain responsible for regulating appetite.Availability in Antalya and TurkeySaxenda is widely accessible through certified pharmacies and weight loss clinics. Many facilities in Antalya specialize in tailored weight loss plans that include Saxenda.Costs of Saxenda in Antalya and TurkeyIn Antalya: The cost for Saxenda treatment typically ranges... +More
Can I get Finance for Gastric Sleeve Surgery in Turkey? A special payment package has been created for you for gastric sleeve surgery in Turkey. You cannot pay for this process in installments. Payment is made in advance. Bariatric Surgery Turkey Price For more details in our article, Can you finance a gastric sleeve where you will find all the information about Can you finance a gastric sleeve please contact us. Can you finance a gastric sleeve Can I get Finance for Gastric Sleeve Surgery in Turkey? A special... +More
Roux-en-Y (RNY) gastric bypass is a type of weight-loss surgery in which the stomach is divided into a small upper pouch and a larger lower "remnant" portion. The small intestine is rearranged to connect to both. This reduces the stomach's capacity and alters how the body absorbs calories and nutrients, making it one of the most effective bariatric surgeries for long-term weight loss. Patients can expect significant weight loss, but the procedure is more complex than other forms of bariatric surgery, requiring... +More
Turkey- Antalya is the best option to have fat transfer surgery because this operation has been done for many years for patients coming from abroad. Bariatric Surgery Turkey Price For more details in our article, Which country is best for fat transfer in Antalya where you will find all the information about Which country is best for fat transfer in Antalya please contact us. Which country is best for fat transfer in Antalya Turkey- Antalya is the best option to have fat transfer surgery because this operation has... +More
Diarrhoea associated with gastritis can occur due to inflammation in the stomach affecting the intestines. This symptom often accompanies nausea, bloating, and abdominal pain. Managing diarrhea involves treating the underlying gastritis, typically with acid-reducing medications and dietary adjustments.
Most abdominal surgeries , including complex procedures like bowel resections or liver surgeries, may require extended hospital stays of up to two weeks. The length of stay depends on the type of surgery, the patients recovery progress, and whether there are any complications. Bariatric surgeries, however, usually require a hospital stay of only 1-4 days.
One of the main reasons Antalya has become a popular destination for gastric sleeve surgery is the cost. The price of a gastric sleeve in Antalya is significantly lower than in countries like the United States, the UK, or Australia. The average cost in Antalya ranges between $3,000 to $6,000, depending on the clinic and the package offered. This price often includes accommodation, transportation, and post-operative care, making it a cost-effective option for many international patients.
The long-term effects of sleeve gastrectomy include sustained weight loss, improvement or resolution of obesity-related conditions such as type 2 diabetes, hypertension, and sleep apnea. However, patients may also experience long-term nutritional deficiencies, requiring them to take supplements like vitamin B12, calcium, and iron. Regular follow-up with healthcare providers is essential to monitor these effects.
Liposuction is particularly effective at removing fat in the legs, abdomen, back, arms, face, and neck. It provides more dramatic results than other noninvasive fat reduction procedures, however, it has a longer recovery period (up to six weeks) and typically costs more than its nonsurgical counterparts. Bariatric Surgery Turkey Price For more details in our article, What is the best surgery to remove belly fat in Istanbul where you will find all the information about What is the best surgery to remove belly fat... +More
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5 Years of Helping 15,000+ People Change Their Lives
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£ 1580£ 1450GASTRIC BALLOON PROCEDURE PACKAGEGive a call to learn more about what’s included and to come up with a tailored plan if you need unique accommodations that are not listed below.
- Airport
- Hotel
- Hospital transfer
- The balloon is placed via endoscopy, the procedure takes 15-20 minutes and you are discharged after 2-3 hours. It is enough to stay here for 1 night.
- Blood samples & x-rays
- 5 year follow up
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£ 2750£ 2550GASTRIC SLEEVE PACKAGEGASTRIC SLEEVE PACKAGE COST TURKEY / ANTALYA
Give a call to learn more about what’s included and to come up with a tailored plan if you need unique accommodations that are not listed below.- Airport
- Hotel
- Hospital transfer
- 4 day stay at hospital
- Blood samples & x-rays
- 5 year follow up
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£ 3100£ 2900MINI GASTRIC BYPASS PACKAGEMINI GASTRIC BYPASS PACKAGE TURKEY
Give a call to learn more about what’s included and to come up with a tailored plan if you need unique accommodations that are not listed below.- Airport
- Hotel
- Hospital transfer
- 4 day stay at hospital
- Blood samples & x-rays
- 5 year follow up
